k1gam Privacy Policy

1. Who We Are

k1gam ("k1gam", "we", "us", "our") operates the online casino and sports betting platform accessible at k1gam.com. k1gam serves players across Pakistan, offering cricket betting, live casino games, slots, roulette, colour games, and related entertainment services. k1gam acts as the data controller in respect of personal data collected from players who register accounts, make deposits, place bets, or otherwise interact with the k1gam platform.

This Privacy Policy applies to all services and interactions available through the k1gam website and any associated mobile experience. By registering an account with k1gam, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Data We Collect

k1gam collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a k1gam account, we collect your full legal name, email address, date of birth, chosen username, and password (stored in hashed, non-recoverable form). You must be 18 years or older to register; date of birth is collected specifically to enforce this age restriction.

2.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and to verify the age and identity of all players, k1gam collects copies of government-issued identification documents, including Pakistani CNIC (Computerised National Identity Card), passport, and/or proof-of-address documentation. This data is handled with elevated security controls and retained in accordance with applicable regulatory requirements.

2.3 Financial & Transaction Data

k1gam records all deposit and withdrawal transactions, including the payment method used (e.g., JazzCash, Easypaisa, HBL, Meezan Bank, USDT TRC20), transaction amounts in PKR or cryptocurrency, timestamps, and transaction reference numbers. We do not store full bank account credentials or mobile wallet PINs.

2.4 Gameplay & Betting Data

k1gam records all bets placed, games played, results, session durations, wagering volumes, and responsible gaming limit settings associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Device & Technical Data

k1gam automatically collects device identifiers, browser type and version, operating system, IP address, referring URL, and session activity logs when you access the platform. This data is used for security monitoring, fraud detection, and platform optimisation.

2.6 Communications Data

If you contact k1gam customer support via live chat or email, k1gam retains records of those communications, including any information you voluntarily provide during support interactions.

3. How We Use Your Data

k1gam uses the personal data collected for the following purposes:

• Account creation and management: To register your k1gam account, authenticate your k1gam login sessions, and maintain your account settings and preferences.
• Age and identity verification: To confirm that you are 18 or older and to verify your identity in accordance with KYC and AML obligations.
• Payment processing: To process deposits and withdrawals through your chosen payment method, including JazzCash, Easypaisa, and linked bank accounts.
• Service delivery: To enable you to place bets on cricket, PSL, and other sports, to access live casino tables, slots, roulette, and colour games on the k1gam platform.
• Responsible gaming: To monitor your gaming activity and enforce any deposit limits, session restrictions, or self-exclusion periods you have set or that k1gam applies on your behalf.
• Fraud and security: To detect and prevent unauthorised access, account takeover, money laundering, and other prohibited conduct as described in k1gam's Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of k1gam's support services.
• Legal compliance: To comply with applicable legal obligations, including AML reporting, regulatory requests, and court orders.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the k1gam platform experience for Pakistani players.

4. Legal Basis for Processing

k1gam processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered k1gam player, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal obligations, including AML, KYC, and regulatory reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where you have provided specific consent, such as for marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Data with Third Parties

k1gam does not sell your personal data to third parties. k1gam may share your data with the following categories of recipients only where necessary and subject to appropriate data protection safeguards:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other payment processors, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification platforms used to validate CNIC and passport documents as part of k1gam's mandatory KYC process.
• Game providers: Certified third-party casino game and sports data providers who power specific game titles or betting markets on the k1gam platform. These providers receive only the data necessary to deliver their services.
• Fraud prevention and security services: Third-party fraud detection and cybersecurity tools that assist k1gam in identifying and preventing prohibited conduct.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, k1gam may disclose your personal data to relevant authorities in Pakistan or other applicable jurisdictions.

All third-party processors engaged by k1gam are bound by contractual data processing obligations consistent with this Privacy Policy.

6. KYC & Identity Verification Data

KYC documentation, including CNIC copies, passport scans, and proof-of-address documents, is treated as sensitive personal data at k1gam. This data is:

• Encrypted at rest using AES-256 encryption and in transit using TLS 1.2 or higher;
• Accessible only to authorised k1gam compliance staff and any third-party KYC verification service engaged by k1gam;
• Retained for the period required by applicable AML and anti-fraud regulations, typically a minimum of five years from the date of account closure;
• Never used for any purpose other than identity verification, age confirmation, AML compliance, and fraud prevention.

7. Cookies & Tracking Technologies

k1gam uses cookies and similar tracking technologies to maintain session state, remember your k1gam login preferences, and analyse platform usage. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including session authentication and k1gam login state management. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how pages are used, which game sections are visited most frequently, and where users encounter technical issues. This data is used solely for platform improvement purposes.

You may manage non-essential cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using core k1gam services but may affect certain preference-based features.

8. Data Retention

k1gam retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and operational obligations:

• Active account data: Retained for the duration of your account's active status plus a minimum of five years post-closure.
• KYC documentation: Retained for a minimum of five years from account closure, in compliance with AML regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the interaction.
• Technical and device logs: Retained for up to 12 months from the date of generation.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with k1gam's internal data disposal procedures.

9. Data Security

k1gam implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the k1gam platform;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
• Two-factor authentication (2FA) available and recommended for all k1gam accounts;
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of k1gam's platform infrastructure;
• Automated monitoring for suspicious login activity and account access anomalies.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. k1gam encourages all players to use strong, unique passwords and to enable 2FA on their k1gam accounts to minimise risk.

10. Your Rights Over Your Data

Subject to applicable law, you have the following rights in relation to your personal data held by k1gam:

• Right of access: Request a copy of the personal data k1gam holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations (e.g., AML requirements may prevent full erasure of certain records).
• Right to restrict processing: Request that k1gam limit how your data is processed in certain circumstances.
• Right to data portability: Request your personal data in a structured, machine-readable format for transfer to another data controller where technically feasible.
• Right to object: Object to the processing of your personal data for marketing purposes at any time.
• Right to withdraw consent: Withdraw any previously given consent for specific processing activities without affecting the lawfulness of prior processing.

To exercise any of these rights, contact k1gam via the support email address provided in Section 14. k1gam will respond to verified data rights requests within 30 calendar days.

11. Children's Privacy

k1gam's platform is strictly restricted to individuals aged 18 years and above. k1gam does not knowingly collect personal data from anyone under the age of 18. If k1gam becomes aware that personal data of an individual under 18 has been collected, that data will be promptly deleted and the associated account closed. If you believe that a minor has registered a k1gam account, please contact support immediately using the details in Section 14.

12. International Data Transfers

In providing services to Pakistani players, k1gam may transfer personal data to servers or processors located outside of Pakistan. Where such transfers occur, k1gam ensures that appropriate safeguards are in place, including contractual protections equivalent to applicable data protection standards, to ensure that your data receives an equivalent level of protection regardless of where it is processed.

13. Changes to This Privacy Policy

k1gam reserves the right to update or modify this Privacy Policy at any time. Material changes to this policy will be communicated to registered players via the email address on file at least 7 days prior to the effective date of the change, and a prominent notice will be displayed on the k1gam platform. Your continued use of k1gam following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any changes.

14. Contact Us

For any questions, concerns, or data rights requests related to this Privacy Policy, please contact k1gam's privacy team. Our support email address is provided below as plain text only and is not a clickable link:

[email protected]

Support is available 24/7 via live chat on the k1gam platform. For formal data rights requests, written communication via email is preferred to ensure an accurate record of your request. k1gam acknowledges all data-related enquiries within 5 business days.